Our Plans on Re-Opening
Hello! It’s been a long time since our last email to you, but we come bearing good news- we are reopening soon! If all goes well, we plan to re-open by early October!
We are taking baby steps to minimize risk, in accordance with state and local guidelines, and we are going to start with opening the outdoor area at our Eagle Rock location ONLY.
(Since indoor playspaces are still prohibited from opening, our Pasadena location will remain closed until restrictions ease.)
Because the restrictions greatly reduce our maximum capacity, we are temporarily suspending our usual “open play”/ drop-in system. Instead, we are also going to try a new private reservation-based approach to your visits.
We are still working out the details, but would love your advice and feedback on the plan:
PlayLab Eagle Rock will offer four private slots every day, 7 days a week.
When you reserve a slot, you have EXCLUSIVE use of the outdoor deck area and toys for 90 minutes. Nobody else will be there, just your family, quarantine buds, and one of our stuff members.
You’ll be able to book your reservation on our website, as well as see available times- it will be very convenient and easy.
In between each slot, we will be cleaning and sanitizing the premises and toys, so that it’s fresh and ready for the next visitor.
You’ll be able to bring your quarantine buddies, or just enjoy it all to yourself.
We’ll offer two tiers of pricing- you can reserve a visit for up to 6 people for $80, or up to 10 people for $100.
There will be some limitations with this new approach:
Until further notice from the state and city, we won’t be able to offer the interior play areas, nor do we feel it’s currently safe enough to open up the snack areas or coffee bar. They will remain closed. (You will still be able to use the restroom, though)
We will also be VERY strict on our wellness policy, and will be screening visitors before they enter- which may include asking questions about recent illness, conducting temperature checks, as well as requiring visitors to wear masks (except for ages 2 and under) and washing hands before playing.
We won’t be offering any private birthday parties for the time being, just these 90 minute private visits.
We would love to hear your feedback, or let us know if you have any questions or concerns! Email us at goplaylab@gmail.com with your thoughts!
We understand this plan and price points may not work for everyone. We thought long and hard about what our income needs would be to open and run the space as safely as possible.
With increased cost to supplies, (i.e. disposable masks, cleaners, new durable toys that will stand up to heavy duty cleaning, gloves, physical distancing improvements to the space) and to help pay some of the debts we’ve incurred over being closed for half a year, we needed to price visits to cover these costs and to provide the best possible experience to you and your family during this crisis.
As the cases decrease and the restrictions ease, we plan to begin offering more reservations at lower prices, until ultimately we can offer open play like we did before the pandemic.
We know the pandemic, quarantine, and social distancing has put a real economic, social, and psychological burden on many families. We hope that your visits to PlayLab will make things a little better :)
Sincerely,
Carrie & Jason
PlayLab Founders
