PlayLab Loyalty & RefeRRAL Program

Now you can earn A FREE DAY PASS by referring new families to PlayLab!

In addition to your friend getting a special introductory rate of $10 for day passes on their first visit, YOU will get a free day pass when they mention you.

Here’s how it works:

  • When a new visitor mentions your name, we’ll email you a link to sign up for your free day pass, to use on a future visit. Simple as that!

Terms and Conditions:

  • One free day pass will be sent to you for each family who you refer. There are no limits to the amount of referral rewards you can earn, multiple families can mention you as a referral, and you’ll get a free day pass for each of them!

  • The free day pass can be used in-person at PlayLab. Just let us know that you have a reward on your account and we can apply it toward your purchase or visit.

  • Referral rewards cannot be used retroactively on past purchases.

  • Only people can earn referral rewards; companies, newsletters, or other media sources are not eligible.

  • If your referred customer has previously visited PlayLab, they do not earn you, the referring customer, a referral reward.

  • In order to qualify for a referral reward, the referred new customer must be unaffiliated with any current PlayLab customer’s account. (For example, a family member can not be added to an existing membership and then cite the existing member as a referral source.)

  • PlayLab reserves the right to withhold referral rewards if we believe one or both parties are attempting to take advantage of the program.

  • Once redeemed, the free day pass cannot be refunded or exchanged for cash, and have no value besides PlayLab credit.

Please note: the free day pass program replaces the old program, in which we were sending $5 gift certificates for each referral. The following terms apply to the redemption and use of those credits.

  • One $5 credit will be sent to you for each family who you refer. There are no limits to the amount of referral rewards you can earn, multiple families can mention you as a referral, and you’ll get $5 for each of them!

  • Gift certificates can be used in-person at PlayLab. Just let us know that you have a credit on your account and we can apply it toward your purchase.

  • Gift certificates cannot be used on past purchases.

  • Certain classes and events held at PlayLab are run by third-party instructors who handle their own registration and payment processing.  If you want to use your gift certificate code on such an event, please let us know so we can arrange your discount.

  • Gift certificates cannot be redeemed for cash and have no other value besides PlayLab credit.

  • Only people can earn referral credits; companies, newsletters, or other media sources are not eligible.

  • If the referred customer has previously visited PlayLab, they do not earn the referring customer a referral credit.

  • In order to qualify for a referral reward, the referred new customer must be unaffiliated with any current PlayLab customer’s account. (For example, a family member can not be added to an existing membership and then cite the existing member as a referral source.)

  • PlayLab reserves the right to withhold referral credits if we believe one or both parties are attempting to take advantage of the program.

  • Once redeemed, gift certificates cannot be refunded.